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February 06, 2012

Support Plan Starter Packs :: Silver Support Package
The Silver Support Package is a wise choice that will definitely pay off by giving you an immediate 5% discount on your initial purchase. Secure web access gives you the ability to run your home away from home. And, the extended warranty will cover the system for the next 3 years. Plus, the support phone line and on-line service request form will ensure your issues will be resolved quickly.


Key Components

5% Purchase Discount

Get an immediate 5% discount on your initial product purchase.

 

Offsite Backup

An absolute must have. Rest easy knowing that all of your configuration settings have been saved in a safe place each time a Futurian™ programmer makes an update.

 

Secure Access and Control*

Provides homeowners with peace of mind by enabling monitoring and control of devices and systems in the home from anywhere via a common Internet connection.

 

10 Hours Remote Home Programming*

Enables Futurian™ programmers to quickly and conveniently assist customers without the expense and hassle associated with the traditional service calls to perform such tasks as ongoing system personalization and support. Plan includes up to 10 hours.

 

Extended 3 Year Warranty

A warranty that covers all major hardware and the associated labor to replace or repair the hardware giving you the peace of mind that no major out-of-pocket expense will result from any hardware related issue.

 

Accelerated Call Back

All open ticket items whether entered through the web site, or called in, will be returned within 1 business day.

 

Email Notifications*

Send personalized email messages to any desired email address based on events within the home, providing homeowners with increased awareness and peace of mind. Plan includes setup of 2 notifications.

 
 
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