GOLD COVERAGE

GOLD COVERAGE

Gold coverage gives you less hours of support, discounts, and preventative maintenance visits compared to platinum coverage, but still provides a good amount of coverage of your system.

  • WHAT KIND OF WARRANTY IS INCLUDED?

    • Three (3) year warranty on all labor repairs with:
      • Fifteen (15) hours toll-free remote support annually*
      • Fifteen (15) hours of on-site support annually
  • WHAT KIND OF PREVENTATIVE MAINTENANCE IS INCLUDED?

    • One (1) preventative maintenance visit per year
      • System software/firmware updates
      • Hardware cleaning
  • WHAT KIND OF RESPONSE DO I GET?

    • Priority email/phone response with:
      • Same day response guarantee on business days, weekends, nights, and holidays
  • WHAT DISCOUNT DO I RECEIVE?

    • Fifteen (15) percent discount for on-site/remote labor past hours used
    • Five (5) percent discount on all product upgrades within three (3) year term
  • WHAT BACKUPS ARE MADE?

    • Off-site backup of all system configurations.
  • WHAT OTHER BENEFITS ARE INCLUDED?

    • Secure web access and control of your system*
 

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