GOLD COVERAGE
Gold coverage gives you less hours of support, discounts, and preventative maintenance visits compared to platinum coverage, but still provides a good amount of coverage of your system.
WHAT KIND OF WARRANTY IS INCLUDED?
- Three (3) year warranty on all labor repairs with:
- Fifteen (15) hours toll-free remote support annually*
- Fifteen (15) hours of on-site support annually
- Three (3) year warranty on all labor repairs with:
WHAT KIND OF PREVENTATIVE MAINTENANCE IS INCLUDED?
- One (1) preventative maintenance visit per year
- System software/firmware updates
- Hardware cleaning
- One (1) preventative maintenance visit per year
WHAT KIND OF RESPONSE DO I GET?
- Priority email/phone response with:
- Same day response guarantee on business days, weekends, nights, and holidays
- Priority email/phone response with:
WHAT DISCOUNT DO I RECEIVE?
- Fifteen (15) percent discount for on-site/remote labor past hours used
- Five (5) percent discount on all product upgrades within three (3) year term
WHAT BACKUPS ARE MADE?
- Off-site backup of all system configurations.
WHAT OTHER BENEFITS ARE INCLUDED?
- Secure web access and control of your system*